5.0
Working with Cynthia was one of the best things I decided when choosing vendors for my wedding. She went above and beyond to meet all the changes that we had to make due to covid circumstances up until the very day of my wedding. She does beautiful work and provides high quality decor. From the initial meeting to the day of the wedding her communication was on point, she listened to exactly what my vision was and brought it to life. I highly recommend working with her for any event needs!!
5.0
We had a wonderful experience with Moonlight events during the pandemic, when all vendors are way too overworked- which is saying a lot. Cynthia always kept us in the loop despite being very busy, was very patient and reliable, accessible, and she took the time to explain many things to us. I am a very detail-oriented bride(zilla), and she worked so hard to make my vision come true and made sure I was happy. She is so kind and gave us solid advice that saved us money. Our event was gorgeous. I wish I could rate her more starts for outstanding customer service!
1.0
EDIT: In response to the owner's response -
1. I never said I contacted you directly. It says "we requested". To clarify further, it was a family friend that contacted you through her supply company. She advised she had sent the same picture multiple times and said that we were looking for the tallest ones of the lot of 3. You didn't specify that you had shorter ones, just that you carried these and had the tallest one available.
2. We arrived early, said that we were sorry that we were early and the response verbatim was "it's ok, I forgot you were coming today" and then the owner rushed to find everything - which she did not.
3. I said they were 10 inches, not 10 inches shorter. We measured them and it was the shortest one of the lot.
4. That is untrue. We left the store with a promise that the owner would call for 6 more of the same size. This solution was not followed through. Please see below #5 for further details.
5. We were offered 8 different sized holders, not the same ones as the 6. However, we were specific that we wanted all 1 size (I was outside crying because they did not have what we were hoping for in 1 size). Additionally, should we have used the 8 other holders, the tables would not be symmetrical amongst all 12 tables and would not have worked well with our table numbers.
6. No one asked us for payment. In the end, we did not offer payment because we were not given what we were looking for and it seemed to be understood that we wouldn't pay for what we didn't receive. If you wanted payment, then why were we allowed to leave your store without giving a deposit or payment and drop off the items without being requested to pay? Again, however, payment was never brought up to us. You followed up a week after my wedding, only to our family friend, and then when we got the message and were able to come by, they were dropped off the week after. The many attempts to us directly is untrue.
7. I said "somewhat plastic-ky" as in low-quality. They did not feel the same as the ones we received from WeDecor which were much better quality glass. I could also go into specifics of how they came in a torn-up box, if necessary.
ORIGINAL POST:
Had the worst experience with this decor company and would not recommend. At least 6 months before our wedding, we requested 12 long-stemmed, Monet candle holders as our centrepieces with exact pictures (15 inches). We were assured a few times that they have them. When we arrived 2 days before the wedding to pick them up, she claimed that she forgot we were coming (confirmed the day before) and rushed to get the holders together. She showed us these much shorter (less than 10 inches), somewhat plasticky, low-quality holders and said she only had 6 of them. I showed her the picture, again, of what we wanted and she said she uses these holders interchangeably. This was never stated to us before and honestly they were far from the same. We ended up taking the 6 because we had no other choice and she promised she’d look around and call us that day when she found another 6. She never called us that day and never heard from her again until we dropped off the 6 back to her. After panicking, we found WeDecor and not only were they wonderfully kind, but they had so many different options for us, including high-quality 15 inch stemmed candles. Would never go to Moonlight Decor again.
5.0
My husband and I had an all around great experience dealing with Moonlight. They are very passionate about their work and very talented in making your ideas come to reality. There is a wide range of different decor for anyones style. They do a good job working with your ideas and budget. We got our flowers there as well which eliminated one extra vendor to coordinate. Our flowers, ceramony and reception turned out beautiful. It is nice that they put up the decorations and also picked them up at the end of the night. The wedding was stunning and it was obvious the care and attention to detail that took place when they set up. They were worth every penny! Very pleasant to deal with!
5.0
We had an absolute wondering experience working with the Moonlight Events team for our wedding in May 2016. From initial meeting to final product, they were able to deliver above expectations!
We rented chiavari chair and head table decors from them, discussed our thoughts and ideas, and essentially left the rest of the decorating to them. On our wedding day, the decor was done beautifully and was beyond our expectation. Everything was done seamlessly even with the hiccups that occurs on the day of. We highly recommend Moonlight Events to any couple for their wedding day. You will not be disappointed!