Wedding Videography

We LOVED our experience with Braulio. He was so supportive from the day we first spoke with him until now! He gave us everything we wanted and more. Everyone loved his energy at our wedding. We had a huge list of family photos for him and we were worried it would take too much time, but he was so organized and efficient, we got it done in much less time than anticipated! The best part is he got all our pictures ready for us within 12 days of our wedding! He really went above and beyond in every aspect he could’ve and he helped make our wedding day so special. We just got the pictures today and are SO happy with them!!!! 10000% recommend Braulio!

We had the privilege of working with Braulio in Montreal this summer for my son's Bar Mitzvah. Since we are from Toronto, I needed someone talented who I could trust, and would capture our simcha to the fullest. Rocha Photography came highly recommended by my cousin who lives in Montreal. As soon as I looked at his website, I knew he would be perfect for us. He captured the day creatively, using original angles and techniques, and his easy going personality made working with him very enjoyable. The pictures are absolutely gorgeous! Thank you Braulio for turning our celebration into beautiful memories. We will be bringing you to Toronto for the next one! (Whenever that may be!)

Thank you for making our day so meaningful with the most creative beautiful picture captured at our son’s Bar Mitzvah on such a special day! It was a pleasure working with you, knowing you got it all made the party so calm and enjoyable! Highly recommend using Braulio for any event you need ⭐️⭐️⭐️⭐️⭐️
Braulio from the minute we spoke Inknew he was the right guy to capture our moment. Braulio captured our emotions and meaning beyond the picture, he noticed all the details at the Bar Mitzvah and knew exactly where to be and when! I can’t stop scrolling thru my pictures! And look forward to working with him in the future again!

We had the joy of having Braulio and his wonderful team for our wedding on July 26th, and we couldn't have dreamed of anything better! From the very beginning, Braulio supported us with incredible kindness and outstanding professionalism. He is organized, calm, attentive, and above all, passionate about what he does you can truly tell he was born for this!

A huge thank you as well to Jesse, his extraordinary videographer, who captured magical moments with discretion and talent. The entire team helped make our day smoother, easier, and even more beautiful.

Even though we haven't seen the final photos yet, we already know the results will be remarkable. Braulio truly captured the essence of our day with a unique artistic touch.

I recommend him with my eyes closed. Thank you again for everything! 🙏📸❤️

It was a pleasure working with Braulio for our wedding day. He made us feel comfortable, manage the crowd really well and his pictures are stunning. I would highly recommend Braulio!

We had the pleasure of working with Manoj and his team for my Engagement, and I couldn’t be happier with the experience. From start to finish, they were professional and so easy to work with. They captured every moment beautifully, making sure nothing was missed. The editing was absolutely stunning, every shot told a story, the highlight video truly captured all the emotions of the day so seamlessly. What stood out the most was their creativity and eye for detail. Manoj and his team went above and beyond to make us feel comfortable in front of the camera, and the results exceeded all expectations.
Highly recommend them for any special occasion, you’ll be in the best hands!

Cinematic captured all 5 of our wedding events, and we couldn’t be happier with their work! From start to finish, they were incredibly professional, punctual and committed to their craft. The final results were absolutely stunning. When I watched the wedding highlights, my jaw was on the floor. It was genuinely one of the best wedding videos I’ve ever seen. Their attention to detail, storytelling and editing blew us away. You can truly see the effort, passion and artistry they pour into every frame. We’ll cherish these memories forever. We truly appreciate you flying out all the way to Winnipeg to capture our events & then back to Calgary for our final event. We had so much fun with you guys! Thank you Manoj bhai and team! 🙏🏽😁

Truly captured every precious moment of our special day. They were very helpful and respectful and the video/photos are phenomenal. Thank you for the memories and highly recommend!

If you're looking for a wedding photographer — stop your search. Manoj and his team are simply exceptional. From our engagement shoot to the wedding day, they didn’t just take photos… they told our love story in the most breathtaking way possible.
They captured every emotion, every detail — even the little moments we didn’t realize were happening. Their eye for beauty, lighting, and timing is unmatched. We were blown away by how effortlessly they made us feel comfortable, confident, and truly ourselves on camera.
What truly sets Manoj apart is how detail oriented and dedicated he is. He understood our vision and executed it better than we imagined. Every single shot was magazine-worthy. Family and friends cannot stop raving about the photos — and neither can we.
Manoj and his team are not just photographers — they are artists. If you want timeless, emotional, and incredibly beautiful photos, definitely go with them. Without a doubt one of the best decisions we made. Their talent is next level — we’re so excited to watch their success grow. Truly unforgettable!

Such a great team to work with! And the work they do is completely incredible! Super pleased we choice cinematic for our wedding! We had a lot of guests from out of town and they all said that the pictures/ next day edit/proposal video was the best they've seen!!! The team is really easy to work with as well. Me and my husband are shy people who don't like to be in-front of the camera but these guys made it so easy! 100% would recommend them to everyone!!!

We gave 5 stars because we can't give 100!!!

We loved every moment we had with the Premiere Productions team! Their expertise is unmatched, their kindness is incomparable. Their professional-level skill allows you to sit back and enjoy your wedding day because you are confident every moment and detail will be beautifully captured!

They have an incredibly reasonable price and their results are delivered in a timely fashion. They also know exactly how to make you smile and feel confident while posing. When we sat down to look through the gorgeous footage, it was like we were reliving our wedding day all over again. Each photo and each shot was like handcrafted art.

Thank you so much to Giulio, Sal, Tony, Peter, and Ed! You all made our day!

Hiring Premiere Productions was one of the easiest and best decisions we made while planning our wedding. Giulio was prompt and professional from our very first inquiry, and communication stayed smooth all the way through.

Our videographer, Sal, was absolutely wonderful—creative, warm, and flexible. He worked effortlessly with our photographer (whom he had just met), capturing all the right moments to tell a meaningful story of the day. As an unexpected bonus, Sal even surprised us with a teaser video of the highlights. We received all our footage quickly, and it exceeded expectations.

We are so grateful to Giulio and Sal and highly recommend Premiere Productions to anyone looking for heartfelt, professional wedding videography.
- A & D

Great team! Fun amd easy team to work with. It was a pleasure having them as our photographers. Thank you 😊

It was a pleasure working with Premiere Productions on our recent project. Their professionalism, creativity, and attention to detail made the entire process smooth and enjoyable. Collaborating with a fellow creator who values teamwork and innovation was truly refreshing. I’m excited for future projects together and highly recommend their services!

Words cannot express how thrilled we are with the incredible photos and video from our wedding day! From the very beginning, the entire team was not only professional but also warm, attentive, and genuinely caring. Giulio and Peter went above and beyond to make sure every moment was beautifully captured, and the results are beyond anything we could have imagined.

Every photo feels like a piece of art, and the video captures the magic and emotion of the day so perfectly. They truly listened to what we wanted and made sure to capture all the details and candid moments that mean the world to us. Working with them felt so natural. They blended in seamlessly, making everyone feel comfortable, while still being so proactive and attentive to every shot.

If you want a team who will not only meet but exceed your expectations in every way, this is it! Thank you for preserving our memories so beautifully. We will cherish these forever!

My partner and I did an engagement shoot with Brian, and it was an absolute delight working with him. He was super friendly and knowledgeable about different angles and shots he wanted to capture, and every photo he sent us turned out great.
We went out to the Ornamental Gardens for the shoot, and Brian was able to utilize the green space, trees, and overall environment in a way that showed his skills as a photographer. We also shot a short video, which he did with the help of a partner operating a drone, which made for some incredible overhead & fly-by shots.
Overall, we had a great time. Brian was effective in directing us, adapting to our requests/suggestions. Great photographer, would not be a mistake hiring him for your special day 😁

We hired Brian to do our engagement photos and we couldn't have been happier with his services! He was very flexible in including our dog in the pictures, which we really appreciated. He also took the time to talk us through the process to ensure that we were comfortable throughout the photoshoot. Highly recommended! 🙌

Brian recently shot our engagement photos. He was very professional, and even scouted the location ahead of time to find beautiful spots for the photos. We were very impressed with how quickly we received our photos after the shoot, and happy with how they'd turned out.

Brian is a great guy. We made 3 short films together. Also, many times my friends asked for a cinematographer or light person, he was the one I suggested to them.
He is the "Actions speak louder than words" kind of guy.
Not only he is a great cinematographer, but also he is great with lights. He has very smart and creative ideas about lights.
I strongly recommend him as a director of photography and/or light person.

Brian and his team are extremely professional and it shows with the final result. My wife and I hired purplegoatfilms to capture our fairytale winter outdoor wedding and we are very happy with our decision. They were great to work with and would definitely recommend his services to anyone. Thanks again for capturing and making something for us to have and to hold from this day forward.

TaraWeddings did such an amazing job photographing and filming our wedding! We couldn't be happier with how the photos turned out, and the videos are absolutely breathtaking! I cry every time I watch them!
They really took their time to get to know what we wanted, and made sure to get all the little details just right. And they were fun to have there too! They just blended into our group, and made us laugh, it didn't feel forced or unnatural at all. They felt like part of the family!

I don’t know where to start. I contacted Paul back in winter few months before my wedding and he called me right away. I told him what we’re willing to pay and he right away agreed. Our wedding ceremony was different and long and I sent him a document and a video of all the important details of the wedding ceremony and asked him to make sure all these shots are taken. Keep in mind this is an ongoing prayer. Paul, alongside his team didn’t miss a single shot of them. In fact, they took way more than we expected. Our wedding was in Ottawa and they drove all the way from the GTA and had to travel at 4AM to make it for our getting ready pictures. They also had to drive back the same night after the wedding which was 11PM at night! The whole team had so much energy, which really helped us and our guests to be relaxed and even entertained. I myself am a photographer and I know how photographers do things, and let me say Paul and his team surpassed every expectation we had. They were very detail oriented. They were very present and joyful. It was also very very easy to be ourselves around them. It’s not easy at all for a photographer to make people feel comfortable and make them laugh or joyful easily. But they did that so well and so naturally. I would say you don’t feel them around at all. They also felt very personable. A lot of guests from our wedding told us how much they enjoyed their presence. Again all of this is talking about their personalities and who they are. When it comes to their profession and the work they did, I could write an essay. First of all they gave us the pictures and the videos in almost no time. We came back from the honeymoon and they were already done. We are in LOVE with everything they sent us. They didn’t miss a single shot. They got way more than we expected. Trust me as a photographer, their work is insane and I am very very picky but they overdid themselves.

I even referred 3 of my friends that are getting married this summer to Paul and they’re going with him and they’re excited because they already met him and the team at my wedding. 

Lastly, I cannot thank Paul and the team enough for all the work they’ve done for us. They made our day so special and memorable. We truly enjoyed their work and their presence. In fact I am excited to see them again at my friends’ weddings. Please do yourself a favour and go with them. Having a good photographer and videographer at your wedding will make the day much much much more better.

Tara Wedding Photography and Videography made our wedding day complete. My husband and I got married on June 11 2022 and they made everything go really smoothly and worked with us when other vendors weren’t being the greatest. They got beautiful candid photos of my husband and I that we will forever cherish. I was having a lot of problems trying to upload the photos I had selected for our album and Paul was very patient with me and my lack of electronic knowledge. He was there every time we had a question and we couldn’t be happier with our photos and wedding video. The video is absolutely stunning and the music with it all just bring us back to our special day when we watch it. We would definitely recommend Tara Weddings to anyone for their own wedding or personal event. All of the staff are personable and friendly. My husband actually forgot his change of shoes at home and the videographer offered to run to the mall to grab him another pair. Really above and beyond! Thank you guys again and we will be back when we have another important life event!

We met with a lot of different photographers before choosing one for our wedding, but Paul from Tara Weddings immediately stood out from the rest. He was so easy to work with from the very beginning. When it came time to sign the contract, Paul actually met with us in person and walked us through every single detail, something no other vendor took the time to do. His professionalism, responsiveness, and genuine care gave us so much confidence. Any time we had questions, Paul was quick to respond and always so helpful. On the day of the wedding, the entire team was absolutely AMAZING. They were organized, experienced, and clearly knew exactly what they were doing. On top of that, they were so funny and made the whole experience so much fun for us, our wedding party, and even our families. It felt like hanging out with friends. Their ideas were creative and they made us feel so comfortable in front of the camera. They were also super accommodating to anything we asked for throughout the day. We received our videos and photos shortly after the wedding, and to say we were blown away would be an understatement. They captured everything, not a single moment was missed. Every detail, every emotion, every smile was beautifully documented. If there’s one vendor you have to book, it’s Tara Weddings. They do not disappoint—truly the best decision we made!

Have nothing but great things to say about Paul and his team who did an excellent job covering both the photography and videography of my wedding. They were very professional but at the same time super down to earth and good vibes. They made the whole process very easy and were able to stick to our vision. Would highly recommend their services. Thanks Paul!

We had the absolute pleasure of working with Jeff and his son Xavier for our daughter Jaclyn's wedding, and although they will be writing their own review, we had to chime in as well because we were that impressed. We truly cannot say enough wonderful things about them. From the very first moment they arrived, they brought with them warmth, professionalism, and a calming, down-to-earth presence that put everyone at ease.

They both have a true gift —not only behind the lens but in the way they connect with people. They were always smiling, always friendly, and somehow managed to capture every single important moment without ever feeling intrusive.

This family-run team is something special. The photos are absolutely stunning—breathtakingly beautiful, full of life, love, and such originality. Every shot feels fresh and authentic, never forced or overly posed. They captured the magic, the emotion, the laughter, and all the in-between moments in a way that tells the full story of the day. We were blown away.

We are so deeply grateful for their incredible work. If you are lucky enough to book them for your special day, you will not only have gorgeous memories to treasure forever—you’ll also have the joy of working with genuinely kind, lovely people who clearly love what they do. Truly, a 10 out of 10 experience.

Joy and Joe

What an amazing experience! We used their “same day print” service for our wedding, where a photographer captured photos of all our guests at the start of the evening, and the prints were ready to hand out as wedding favours. It was such a unique touch, and our guests absolutely loved it! The whole process was super smooth, and the entire team was extremely responsive and professional. Highly recommend!

We just received our wedding photos and the team at Debelle Photography did a SENSATIONAL job with our photos! We Had Enya as our photographer and she was amazing on our wedding day! She captured not only the touching, raw and beautiful moments of our special day, but she also captured the essence of who we are as a couple and our pictures are proof of that. If you are looking for a photographer that specializes in candid photos, I do recommend considering Debelle Photography. You'll be amazingly surprised on how many beautiful moments they will capture on your big day :)

Thank you once again Debelle Photography for all your amazing work, as we will continuously admire our photos for a lifetime!

We had the best experience choosing Debelle for our wedding day! Jeff and Xavier were more than just photographers/videographers. Any little problem we encountered throughout the day (dress malfunctions, attaching boutinieres, rain), they were there with solutions. They were so calming and professional, and the way they interacted and connected with everyone made the day go so smoothly and made it so enjoyable. Their work is additionally incredible. The photos and videos they captured were stunning. We are so thankful to have them as memories of the most special day. Would highly recommend them to anyone. It was such a pleasure working with them.

An incredible experience with Jeff! Our wedding photos were artistic, effortless, candid and simply gorgeous. From the moment we first spoke, he was incredibly professional, warm, and attentive to our needs. On our wedding day, he was a dream to work with. His calm and friendly demeanor put us at ease, allowing us to enjoy every moment while he captured the most stunning and candid photos.

Jeff] has an incredible eye for detail and a unique ability to capture the essence and emotion of the day. His creativity and skill are evident in every shot, and we are beyond thrilled with the results.

Jeff was incredibly organized and communicative throughout the entire process, ensuring that every important moment and detail was captured exactly as we had hoped. His flexibility and adaptability made the day run smoothly, and his passion for photography was evident in every interaction.

We are so grateful to him for providing us with memories that we will cherish forever. If you're looking for a wedding photographer who is talented, professional, and a joy to work with, look no further. Thank you for making our day even more special and for capturing it so beautifully!

Great experience! The staff is kind and very helpful. They were super accommodating, there’s lots of accessories to choose from. Very spacious. Fairly priced. Free street parking on the weekend is definitely a plus. All in all highly recommended! Thank you

Lovely collaborators and I have been going to the studio to shoot multiple times, and we've always had a lovely experience! Myriam and Ezechiel are responsive, kind, and very accommodating which is amazing! I definitely recommend the studio to whoever yearns to create in a tender, clean, and beautifully curated space!

Wonderful space for photo shoots at a great price. Large, inviting studio offering multiple areas for varied and unique shooting set-ups. Studio is clean, well-appointed and has all necessary amenities.
Staff is very accommodating and helpful. Highly recommended.

The studio is fully equipped. All you need to bring is your camera gear. I love the decor and the beautiful natural light. I is very large. I've used it for both lifestyle and corporate shoots. The location is A+ as it has ample parking closeby.
The place is clean and makes it comfortable to shoot in. It is also very accomodating to my portraits clients. There is a nice hair and makeup area as well as a cozy dining area if you wish to entertain your guests or serve finger food and drinks to keep the energy levels high. The manager is very accomodating and makes the reservation process very easy. I will go back as soon as I book my next contract. Merci Myriam!

I’ve been too this studio probably 10+ times. As a photographer and videographer it has everything you need. Like you can’t take a bad photo here. The white backdrop is always freshly painted compared to other studios where it’s worn down. The attention to detail they have.. I could go on and on.. my favourite studio in Montreal hands down

Everything we could have hoped for and more. Professional, friendly, flexible, affordable. Sheen and Michael were absolutely fantastic. They were able to capture the playfulness and beauty of our geeky wedding. Their work is fantastic. We've received endless compliments about our engagement photos, our wedding photos, and our wedding video. Mocha Tree was truly an amazing find. Thank you helping record our precious moments!

Mocha Tree Studios - What can I say ? Rescheduling the wedding 7 times, and no complaints. They even honoured my original price from the year before since it was out of our control ( restrictions ) . Michael and I believe Ramsey ( hope I got it right ) , made us feel extremely comfortable and captured both pictures and videos. They were patient , understanding and extremely welcoming. I would definitely work with them again.

I actually chose to work with Sheen from his work posted on instagram, his artistic eye captures the beauty in everything. When we first met, he made my husband and I feel comfortable and excited to work with him. The engagement session was fun and he helped us understand the right angles and posing to make our photos look amazing! And our wedding shots were nothing less than perfect. I highly recommend Sheen as a photographer for your special event.

Mocha Tree Studios was amazing to work with for our wedding! From the first few emails exchanged I knew that Sheen would be great to work with. He was extremely professional, super responsive (even when he was on a much needed vacation), and gave me all the support and confirmation I needed leading up to the big day. He was extremely helpful with timelines, kept track of all the key photos we wanted, and most importantly an amazing and talented photographer. We had a blast working with him for our engagement shoot and our wedding day. You need a photographer who will blend in and feel like a friend on your wedding day instead of someone who is adding stress on such a big occasion. Trust me, you will not go wrong with Mocha Tree Studios. Highly recommend!

Mocha Tree Studios is absolutely amazing! I am so pleased that I got a chance to work with Michael on my wedding day. He is extremely focused, talented, and captures all the special details of your wedding day. He truly made the day extra special for me by guiding me throughout the whole day, paying extra attention

The experience my husband and I had with Mocha Tree’s on our wedding day was so wonderful and truly out of this world, it made the wedding that much more special. All of my family and friends were complimenting how comfortable Michael made them feel behind the camera, we are very happy with the final product and would highly recommend Mocha Tree Studios for any and all events!

For wedding photography, DON’T waste your money here. No professionalism, no focus and no Quality. Period.

Very nice work good quality

❤️❤️❤️❤️❤️ very good work in calgary i like working very nice people

Very good quality

Very very good service

Zoe did a wonderful job on our wedding photos!! Super happy with them!! She’s done photos 3 times for us now and they’ve always been 10/10!
We also changed our wedding plans very last minute and she was super accommodating!! Definitely recommend!

Zoe is an exceptional photographer. We wanted fun, casual, candid pictures and she captured us so well. She has such a special way of making you feel comfortable which made it easy for us to be ourselves and have fun (even for my awkward husband😉). Her creativity is unlike any other photographer I’ve worked with and this shines through in her work. I can’t recommend Zoe enough for any style of photos. We will cherish these photos forever. Thank you Zoe. You are outstanding!

Zoe photographed both our engagement and our wedding. Our engagement shoot was in the winter and although we were freezing, Zoe made us so comfortable and took the most beautiful photos. Our wedding photos are so beautiful, she was able to capture every special moment perfectly. Zoe is so great with big bridal parties, kids, and not so photogenic men! She is highly recommended by us and our families.

we have booked Zoe for a maternity shoot as well as a family shoot and her work is amazing! She makes you feel comfortable in front of the camera even if you think it will be awkward to pose. Highly recommend using her for any event you’d like to capture!

We were very disappointed in the photo's of our son's wedding. Just to name a few of the issues we had...eyes closed, white spots on the photo's, details were missed...example wedding cake topper was feathers and the feathers were sitting on table when she took the photo. You would have thought she would have put them in the cake prior to the photo! One photo of the couple walking out and my son's eyes were closed. The list goes on and on....
Not everyone can be a good wedding photographer and prior to claiming you are you should probably think about it. The couple will never get that day again and it's heartbreaking that Zoe did such a poor job!

We had the absolute pleasure of working with Style Video Productions for our wedding day. They were always on time, followed us (the bride and groom) everywhere we went during our ceremonies and reception, and were very patient with us and all of the guests when everyone wanted pictures! Even prior to our event, Joty guided us through the process, ensured we got everything we wanted for the day, and always got back to us in a very timely fashion no matter how busy he was! We cannot wait to get the video and pictures for the day, and are truly grateful for the amount of effort Joty and his team put in for us :) HIGHLY recommend!

I had the pleasure of working with Joti and his team for my wedding in Mexico earlier this year. The pictures and videos came out incredible and Joti went above and beyond to make sure we got all the content we needed to serve as a lifetime memory 😊 Joti was flexible and willing to adapt as things came up (as they usually do in weddings) and did so willingly to ensure we got the best experience possible! The wedding trailer they made was amazing, our friends and family raved about how well it was put together. Highly recommend SVP for destination weddings. We hired Jag with the group as our DJ and he ROCKED the dance floor both at the sangeet and reception!!! Jag was a very fun and pleasant person to be around and even helped with MC-ing at some of our events. Overall, had a great experience with SVP’s team!

Style Video has been a God send throughout our wedding! They were with my now husband and I for each event from beginning to end. I can confidently say there isn’t any other team I would trust with videography and photography services for such an important milestone in my life. Joty and his team never failed to show up on time and were full of fantastic energy and creative ideas to customize our experience and help us relive our story. The end result: A very happy couple, along with family and friends who not only had an unforgettable celebration of our wedding with us, but also amazing footage that we are proud to show off! People are constantly complimenting the Next Day Edit they did for us! Thank you again Style Video! Keep up the excellent work!

Style is one of the best choices we made for our wedding! their team is so professional and so talented. We had them for our engagement in 2017 and then a 3 day wedding in June 2019. Always showed up on time, delivered on time and also made sure we got what we wanted! Joty even agreed to edit some pictures for us (Free of charge) for a home event that we did not book them for! To all the future brides - this is the most stress-free decision you can make for your wedding :)

Joty and his team recently worked on our wedding and our experience exceeded all of our expectations. They work endlessly to cater to the bride and groom and make the experience enjoyable for them and their families. All members of the team were very professional and punctual. Everything from the initial consultation to the production meeting was extremely reassuring well planned out. I 100% recommend choosing style for your special day!

The manager is incompetent in understanding or resolving obvious shipping label issues and charges customers for tax on packages that were never sent by the sender or intended for recipient and refuse to refund or resolve anything and should not be working in customer service or with the public at all. Thanks for ripping me off!!! What an absolutely miserable "manager", disgusting behavior

Absolutely horrendous experience here. This is the second important package the carrier has lost and the service rep at the post office was rude, demeaning, and refused to answer any of my questions. I asked for the customer service number to create a ticket for our lost package and she rudely told me she had already given it to my husband. I asked if she could have the respect and decency to give it to me also, and she accused me of being disrespectful and indecent with her, rolled her eyes, and walked away without helping me. I asked her coworker if I had been indecent or disrespectful and the coworker just gave me a sad apologetic look and the customer service number I had asked for. If you see a short woman with straight reddish brown hair, ask to be helped by anyone else because she's miserable and wants everyone else to be miserable too. How she's employed still is beyond me.

Absolutely terrible. Thanks to this place being no help and somehow “misplacing” my grad photos, then changing their minds and saying they apparently gave it to someone else, I will now never receive them. They also don’t answer the damn phone and most of the staff is just outright nasty and condescending.

The people here are great. Office staff are kind and the carriers are helpful when I need to know something.

Terrible customer service and rude lady working the counter who states been there 15 years and with all that time and experience would not look up a Canada post number commercial department number, as it would just be wrong to help a customer.

Told to go find it ourself

This is what happens when you have people entrenched in jobs instead of firing the bad eggs and getting better people, time in a role shouldn’t take over what’s best for your clients